Support Centre

Explore the most common FAQs covering our services, and the new boiler quote system. We're here to help!

We ask a series of simple questions about your current heating system, home size, and preferences. Based on your responses, we provide a tailored boiler recommendation and an accurate quote.

You can usually identify your boiler type by looking at its features:

  • Combi Boiler: Provides hot water on demand without a water storage tank.
  • System Boiler: Has a hot water cylinder, but no need for a separate cold water tank.
  • Regular (Conventional) Boiler: Requires both a hot water cylinder and a cold water storage tank, often found in older systems.
  • Back Boiler: Typically hidden behind a fireplace, common in older homes.

Switching to a combi boiler offers several advantages:

  • Space-saving: Combi boilers don’t require a hot water cylinder or cold water storage tank, freeing up space in your home.
  • Instant hot water: Hot water is provided on demand, so you don’t have to wait for a water tank to heat up.
  • Energy efficiency: Combi boilers are generally more efficient than traditional boilers, as they only heat water when you need it.
  • Simplified system: There’s no need for complex pipework or tanks, making installation and maintenance easier.

The number of bathtubs and showers in your home affects your hot water usage. A home with multiple baths and showers typically requires a larger or more powerful boiler to ensure a steady supply of hot water to all outlets, especially if they may be used at the same time.

Switching to an unvented hot water cylinder provides multiple benefits:

  • Improved water pressure: Unvented cylinders are connected directly to the mains water supply, providing stronger water pressure, ideal for homes with multiple bathrooms.
  • No need for cold water storage tank: These systems do not require a cold water tank in the loft, saving space and simplifying installation.
  • Constant hot water supply: Unvented cylinders offer a steady supply of hot water to multiple taps and showers simultaneously without losing water pressure.
  • More energy-efficient: Since the water is heated directly from the mains, the system can be more efficient, particularly in larger households with high water demand.
If your boiler flue is located less than 30 cm from a window, door, or air vent, this could pose a safety issue. Regulations require a minimum distance to ensure that exhaust gases, like carbon monoxide, don’t re-enter your home through open windows or doors. If your flue is too close, it may need to be relocated or extended as part of your new boiler installation to comply with safety standards and avoid health risks.
Yes, moving a boiler to a new location typically increases the installation cost. This is due to the additional work involved in rerouting pipework, extending flues, and making electrical or structural adjustments. However, the final price will depend on factors like the new location, distance, and complexity of the move. We’ll provide you with an accurate quote before proceeding.
Yes, we understand the urgency of having your boiler replaced. Please let us know your preferred installation date, and we will do our best to accommodate it and install your new boiler as soon as possible.

If the boiler that you're looking for isn't recommended to you as part of the quote, that doesn't necessarily mean that it's not suitable for your home. Please get in touch with us via the contact page and we can discuss your requirements further.

Yes, we do. We are currently in the process of adding service plans to the quote builder. For now, please get in touch with us directly, or mention your interest during your boiler installation, and we will provide further details.