Privacy Policy

JRD Heating is committed to protecting and respecting your privacy. This policy explains how we collect, use, and protect your personal information when you use our website and services.

1. Who We Are

JRD Heating is a UK-based company that provides heating and plumbing services, including fixed-price boiler quotes and installation. This policy applies to all services provided by JRD Heating through our website.

2. Information We Collect

We collect and process different types of information depending on your interactions with us. This includes:

2.1. Contact Form Information

When you fill out our contact form, we collect:

  • Your name
  • Your email address
  • Your phone number

2.2. Boiler Quote Form Information

When you use our boiler quote tool, we collect:

  • Your name
  • Your address
  • Your phone number
  • Your email address
  • Details about your current boiler and property

2.3. Finance Information

If you apply for a finance package through Phoenix Finance, we collect the relevant information required for the application. Phoenix Finance will also have their own privacy policy, which applies to their services.

2.4. Google Analytics

We use Google Analytics to track user behavior on our website, such as page views, traffic sources, and user interactions. Google Analytics collects anonymised data using cookies (see below for more on cookies).

3. How We Use Your Information

We use your personal information for the following purposes:

  • To Provide Our Services: We collect your details to provide boiler quotes, process orders, and communicate with you regarding our services.
  • To Process Finance Applications: If you choose to apply for finance, we will use your information to submit your application to Phoenix Finance.
  • To Improve Our Website: We use Google Analytics data to monitor website performance, improve functionality, and understand how visitors use our website.
  • To Respond to Inquiries: Information from contact forms is used to respond to your inquiries about our services.

4. Sharing Your Information

We only share your information in the following cases:

  • With Phoenix Finance: If you apply for financing, your details will be shared with Phoenix Finance to process the application.
  • Third-Party Service Providers: We may use third-party service providers to help us operate our website (e.g., Google Analytics). These providers are only allowed to access the data necessary to perform their specific tasks and are bound by confidentiality agreements.
  • Legal Requirements: We may disclose your information if required to do so by law.

5. Data Retention

We will only retain your personal data for as long as is necessary to fulfill the purposes for which it was collected, including any legal or reporting requirements. Contact and quote form data is typically stored for a period of 12 months unless otherwise requested.

6. Your Rights

You have the following rights regarding your personal data:

  • Access: You can request a copy of the personal data we hold about you.
  • Correction: You can request corrections to any inaccurate or incomplete information.
  • Deletion: You can request that we delete your personal data, subject to any legal obligations we have to retain it.
  • Objection: You can object to the processing of your personal data for marketing or other purposes.
  • Withdraw Consent: If you have consented to us using your personal data, you may withdraw that consent at any time.

To exercise any of these rights, please contact us at [insert email address].

7. Cookies

We use cookies on our website to enhance your user experience and improve functionality. Cookies are small text files placed on your device that help track user behavior. We use cookies for:

  • Analytics: Google Analytics cookies track website traffic and user behavior.
  • Functionality: These cookies remember your preferences and enable core website functions.

You can control cookies through your browser settings, but please note that disabling cookies may affect your ability to use certain features of our website.

8. Security

We take the security of your personal data seriously. We have implemented appropriate technical and organisational measures to protect your data from unauthorised access, loss, or misuse. However, please be aware that no method of transmission over the internet is 100% secure.

9. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page, and where appropriate, notified to you via email. Please review this page regularly to stay informed about how we are protecting your data.

10. Contact Us

If you have any questions or concerns regarding this privacy policy or how your personal data is handled, please contact us at:

JRD Heating
Email: [email protected]
Phone:07375 558 051

Last Updated: 16/9/24